Shipping and Delivery Policy

Last Updated: November 10, 2026

Thank you for shopping with New Era. We appreciate your business and are committed to providing a smooth shopping experience. Please review our Shipping and Delivery Policy to understand how we process, handle and ship your orders.

1. Order Processing and Handling Time

All orders are subject to a processing and handling period of 10–15 business days before shipment, unless otherwise stated on our website or product listing.

• Processing and handling times exclude weekends and public holidays.

• Orders may require additional time during holidays, promotional periods or periods of high order volume.

• Processing time is separate from the estimated shipping and delivery time.

• Once your order has been processed and shipped, you will receive a shipping confirmation email, including tracking details where available.

Please allow the full processing and handling period before contacting us about shipping updates.

2. Shipping Methods and Estimated Delivery Times

Available shipping methods and estimated delivery times may vary depending on your location, order size and selected shipping service.

Shipping options, where available, will be displayed during checkout.

Delivery estimates begin after your order has been processed and shipped. These estimates are not guaranteed and may be affected by carrier operations, customs inspections, weather conditions or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on factors such as:

• Delivery destination.

• Package weight and dimensions.

• Selected shipping method.

• Applicable shipping fees.

Any available free shipping promotions or special shipping offers will be displayed at checkout.

Customers are responsible for reviewing the applicable shipping charges before completing their purchase.

4. Shipping Locations

New Era currently ships orders to the following countries:

• Canada

• United States

• United Kingdom

• New Zealand

Shipping availability may vary depending on the destination and product.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country. Unless these charges are collected at checkout or expressly stated otherwise, customers are responsible for any applicable import charges.

Customs clearance may also affect delivery times.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information and a tracking link, where supported by the shipping carrier.

Please note that tracking information may take some time to become available or update after shipment.

Customers are encouraged to monitor their tracking information for the latest delivery updates.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify your shipping address, including your apartment or unit number, street address, city, postal code and contact information, before placing your order.

If you notice an error in your shipping address, contact us immediately at newera_official@outlook.com.

Please understand the following:

• Address correction requests can only be considered before the order has been processed or shipped.

• Once an order has entered processing, been dispatched or is in transit, we cannot guarantee that the shipping address can be changed.

• If a customer provides an incorrect or incomplete address, the customer will be responsible for all the loss as we won't be able to provide any help if order is delivered.

• Requests to change an address several days after placing an order, including requests made 3–4 days later, may not be accommodated if the order has already been processed or shipped.

• We are not obligated to issue a refund solely because a customer provided an incorrect address or requested an address change after the order could no longer be modified, except where required by applicable law.

Please ensure that your shipping details are correct before completing your purchase.

7. Delivery Delays

Although we aim to ensure timely delivery, delays may occur due to circumstances outside our control, including:

• Shipping carrier delays.

• Customs inspections and clearance procedures.

• Weather conditions or natural events.

• Public holidays and peak shopping seasons.

• Incorrect or incomplete shipping information.

• Other unexpected transportation or logistical issues.

New Era is not responsible for delays caused by third-party shipping carriers or circumstances beyond our reasonable control. However, we will assist customers in obtaining available shipping updates where possible.

8. Lost, Damaged or Missing Packages

Once an order has been handed over to the shipping carrier, delivery and transportation are subject to the carrier's procedures and applicable shipping terms.

New Era does not directly control the handling, transportation or final delivery of packages by third-party carriers.

If your package appears lost, arrives damaged or is marked as delivered but cannot be located, please contact us at newera_official@outlook.com.

Please provide:

• Your order number.

• Your tracking number, if available.

• A description of the issue.

• Photographs of any visible package or product damage, where applicable.

We will review the information and assist with available carrier inquiries or claims.

We are not automatically responsible for losses or damage occurring during third-party transportation, and refunds or replacements are not guaranteed in such circumstances. Any resolution will be assessed based on the circumstances, available carrier information and applicable consumer protection laws.

Nothing in this section limits any rights or obligations that cannot legally be excluded.

9. Order Changes and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible at newera_official@outlook.com.

We can only consider changes or cancellations before the order has entered processing or shipment.

Once an order has been processed, dispatched or is in transit, changes and cancellations may no longer be possible.

Any eligible cancellation or refund will be handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Contact Us

If you have questions about shipping, tracking, delivery delays or your order, please contact our team:

Email: newera_official@outlook.com

Thank you for choosing New Era. We appreciate your trust and look forward to serving you!